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Services

Technical support

The standard support provides replays for requests of customer's technicians and arising problems solving during business hours (8x5). Customer may also choose 24x7 support mode.

Wellink company gather an experience of advanced system's servers support - from application level up to server's hardware (private cloud). The conditions of such support level should be discussed separately. The advanced testing block that deployed in WelLink's laboratory allows to reproduce a lot of different technical cases and installation procedures within the technical support framework.

Training

We provide the following training programs:

  • Total course on SLA management
    The goal of this course is the training of customer's personnel with basic knowledge on TM Forum, ITU-T, ETSI standards in field of SLA management. Marketing issues and SLA services selling are also discussed.
  • System administration course
    The goal of this course is the training for administrating and system security policies elaboration.
  • Application user's course
    The goal of this course is the training for work with interfaces of system.

 

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