Nowadays the only one way for providers to strengthen their service value is to provide service level agreement. But the clauses of SLA must be confirmed with hardware components. And online quality reports can cripple without smoothly running processes on incidents elimination.
Managed service is an enterprise solution that provides network support via outsourcing. Solution allows to perform monitoring of the whole customer infocommunication infrastructure or just its parts. So within service the united monitoring center is organized that solves following tasks:
  • Quality monitoring online
  • Display of service testing results and problem solution status on customer web interface
  • Trouble tickets without customers
  • Equipment recovery with engineer support in necessity cases and re-equipment