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wiTest
wiSLA.wiTest Broadband Internet Access Monitoring Module
The module is designed for the measurement of any Internet access technologies (GPON, Ethernet, ADSL, 3G/GPRS, 4G/LTE) and formation of the customer loyalty card subject to information regarding the circuit load and connection speed of customers. wiTest offers a Flash component that can be easily added to your self-service portal. In addition, wiTest supports the mobile application for Android and iOS smartphones.
The module successfully provides solutions for the following tasks that are unavailable for competitors:
- Management of customer perception of the quality of all Internet access services – improvement of customer loyalty
- Formation of metrologically reliable statistics of consumption and quality of Internet services by subscribers themselves – reduction of costs for control systems
- Formation of subscriber perception of the Internet access service as a set of services with different quality characteristics, and therefore, potentially, with different costs, which is important for the improvement of service margins
- Formation of requirements (SLA) to providers of content and services on the basis of objective and subjective opinions of subscribers, and delimitation of responsibilities with suppliers from the perspective of customers and governing authorities
