Managed services

Submitted by admin on Wed, 07/05/2017 - 19:49

solutions-test

Managed service is an enterprise solution that provides network support via outsourcing. Solution allows to perform monitoring of the whole customer infocommunication infrastructure or just its parts. So within service the united monitoring center is organized that solves following tasks:

Quality monitoring online
Display of service testing results and problem solution status on customer web interface
Trouble tickets without customers
Equipment recovery with engineer support in necessity cases and re-equipment
Persons in charge notification about accidents and accidents emergence in advance
Monthly reports about SLA compliance
Active equipment and changes status monitoring

The solution is based on wiSLA platform that collects and analyzes service status data online and reacts on accidents. wiSLA provides distributed infrastructure management that consists of more than 10 thousand units of different vendors equipment.

Solution advantages:

SLA reports access for customers, current trouble and service quality data via personal account
Mobile notifications about incidents and failures
Responsibilities demarcation between providers, managed service providers and customers
Service quality increase due to provided actual data to remote engineers via specialized mobile app
Power supply, air temperature monitoring, video surveillance and notification about equipment rack opening
Equipment wide range support