wiSLA Key Benefits Page

  • Delimitation of liability among all stakeholders of the service formation chain and the customer. The wiSLA platform uses the concept of a demarcation device that uniquely defines the limits of liability for any breaches of the Service Level Agreement.
  • 100% relevant and verifiable information on the quality of controlled services. wiSLA uses standardized measurement tools and techniques, has all the necessary certificates, and is calibrated in laboratories, which makes it evidential to providers and users of services.
  • Support of a wide range of measurement devices. The system can collect statistics from hardware probes, network equipment of Cisco, RAD Data Communications, and software agents for Linux and Windows.
  • Effective management of all types of Service Quality Agreements. The wiSLA quality monitoring system is based on the principle of SLA management at all levels, and provides monitoring of the customer SLA quality in relation to the agreements with partners (UC) and internal service customers (OLA).
  • End-to-end service quality monitoring (e2e). The wiSLA monitoring system provides the control of end-to-end services, thus reflecting the view of the customer to the quality of the controlled service.
  • Compliance with international standards. All components of the wiSLA platform have been developed in compliance with international standards and recommendations of ITU-T, ETSI, IETF, IEEE, TM Forum, and ANSI.
  • Support of SLA management processes and conflict resolution. The process component forms an integral part of the wiSLA platform, which ensures the transparency of SLA process management along the service life cycle (PLM).
  • The wiSLA conflict management platform allows the real-time control of the quality of services at all levels, from network services to client services, by using the method of key quality indicators (KQI) and key performance indicators (KPI) of the services.
  • Service fault notifications and escalation of problems. The SLA monitoring platform provides the real-time management of the quality of services, as well as automatic notification and escalation of problems to the provider and consumer of the controlled service.
  • SLA periodic reports and ad hoc reports. The wiSLA platform includes standard SLA report templates, which are accepted by both carriers and their customers. The integrated reporting subsystem allows the flexible customization of reports according to customer requirements. An SLA report includes general and detailed information regarding the quality of services for the reporting period for the end user, with the possibility of analyzing the information from an individual OLA / UC level.
  • The wiSLA platform offers high performance and reliability due to the use of a modular architecture, and is able to monitor up to 100,000 services, while maintaining reliability at 5 "nines" (99.999 %).
  • Simple and intuitive interface of the wiSLA system is user-oriented and requires no special training to get started. System features can be accessed via the web-interface, or mobile applications for Android and iOS.
  • Automatic establishment of infrastructure. wiSLA can significantly reduce the time for adding new services to monitoring by automating the process of connection and configuration of probes.
  • Serious commercial installations in Russia and the CIS guarantee the reliability of technical regulations, legal and procedural aspects of deployment and maintenance of the system.